Returns Policy

Complete Flow Plumbing - NSW Service & Refund PolicyWelcome to the Complete Flow Plumbing Service & Refund Policy for our valued customers in NSW, Australia. This policy outlines the procedures for refunds and dispute resolution related to our plumbing services, following the guidelines set by the NSW Fair Trading department NSW Fair Trading and adhering to the principles of the Australian Consumer Law (ACL) [Australian Consumer Law]

‍Our Commitment: Complete Flow Plumbing is committed to providing high-quality plumbing services to our customers. We strive to ensure the job is done right the first time, meeting all agreed-upon specifications and adhering to relevant plumbing codes and regulations.

‍What if I'm Not Satisfied with the Service?: If you are not satisfied with the service provided by Complete Flow Plumbing, we encourage you to communicate your concerns directly to us. Here's how the process works:

‍Contact Us: Please contact our customer service team by phone or email within a reasonable timeframe after the service completion.

‍Explain the Issue: Briefly explain the nature of your dissatisfaction and provide any relevant details about the service performed.

‍We Will Listen: Our team will actively listen to your concerns and work towards a fair resolution. This may involve a re-inspection of the work, rectification of any issues identified, or a partial refund depending on the specific circumstances.

‍Resolving Disputes: If we are unable to reach a mutually agreeable resolution, you have the right to pursue further action under the NSW Fair Trading guidelines or the Australian Consumer Law. Here are some resources that can help:

‍NSW Fair Trading: The NSW Fair Trading website provides information and resources for resolving consumer disputes, including plumbing services. (https://www.fairtrading.nsw.gov.au/)

‍NSW Consumer and tenancy Tribunal: The NSW Consumer and Tenancy Tribunal (NCAT) can offer mediation or adjudication services for consumer disputes. (https://ncat.nsw.gov.au/)

‍Our Guarantee: We stand behind the quality of our workmanship.  In the unlikely event that a defect arises due to our work within a reasonable timeframe (typically 12 months), we will rectify the issue free of charge, subject to the nature of the defect and compliance with industry standards.

‍Conclusion: At Complete Flow Plumbing, we value your satisfaction. This policy outlines our commitment to providing excellent service and a fair dispute resolution process.  If you have any questions or concerns, please don't hesitate to contact us.