FAQ

Get answers to our most Frequently Asked Questions.

Complete Flow Plumbing

Sydney | Wollongong | Nowra

0468723029 completeflowplumbing@gmail.com

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Welcome to our FAQ section, where we answer commonly asked questions about Complete Flow Plumbing. Whether you're curious about our services, pricing, or policies, you'll find the answers here. If you have a question that's not addressed below, feel free to contact us for more information.

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What plumbing services does Complete Flow Plumbing offer in Sydney?

Complete Flow Plumbing provides a comprehensive range of services including residential and commercial plumbing repairs, maintenance, new installations, emergency plumbing services, and inspections. We specialize in solutions for water systems, drainage, and gas fitting.

How does Complete Flow Plumbing ensure compliance with Sydney's plumbing regulations?

Our team adheres strictly to the Plumbing Code of Australia and local Sydney water and building regulations. We ensure all work is performed by licensed plumbers and meets the highest standards of safety and quality, with regular training updates on regulatory changes.

What are the financing options available for larger plumbing projects?

We offer several financing options to help manage the cost of larger projects. Customers can choose from upfront payments with a discount, installment plans over a period of time, or third-party financing options. We also accept major credit cards and direct bank transfers.

How does Complete Flow Plumbing handle emergency services?

We provide 24/7 emergency plumbing services to address urgent issues like burst pipes, severe leaks, and gas leaks. Our emergency team is equipped to respond quickly and efficiently, minimizing damage and restoring functionality as soon as possible.

What measures does Complete Flow Plumbing take to protect customers during the COVID-19 pandemic?

Our staff follows strict health guidelines, including wearing masks, using hand sanitizer, and maintaining social distancing. We also offer contactless service and payment options to ensure the safety of our customers and staff.

How can customers provide feedback or resolve disputes with Complete Flow Plumbing?

We value customer feedback and strive to resolve any disputes amicably. Customers can contact our customer service team via phone, email, or our website. We aim to respond promptly and effectively, offering solutions or adjustments as needed. For unresolved issues, customers may refer to the NSW Fair Trading for further guidance.

What is the policy on refunds and deposits at Complete Flow Plumbing?

At Complete Flow Plumbing, we require deposits for scheduling significant projects to secure your slot and cover initial material costs. The deposit amount typically ranges from 20% to 50% of the total project cost, depending on the scope and nature of the work. Our refund policy allows for cancellations up to 48 hours before the scheduled start of the project with a full refund of the deposit. For cancellations made less than 48 hours prior, a partial refund may be issued depending on the expenses already incurred. All final payments are due upon completion of the project to the satisfaction of the client, ensuring transparency and trust in our services.